This article provides helpful information and tips regarding Starbucks employment. This will include some of the most common Starbucks interview questions and answers. It will also detail a few interview tips to help you land your dream job with the company.
Starbucks is an international company specializing in coffee, tea, and various food items. This company features locations all across the world, but their headquarters are found at 2401 Utah Ave. South, Seattle, WA 98134. Currently, you can get a job as a barista or a managerial staff member at your local Starbucks.
Hours that are typically worked by Starbucks employees are:
Monday through Friday: 5:00 AM until 6:00 PM-11:00 PM depending on the city
Saturday and Sunday: 5:00 AM until 7:00 PM-11:00 PM depending on the city
Starbucks Interview Questions
In the following portion of the article, you will learn some of the most common Starbucks interview questions and answers. This will help you prepare to excel at your upcoming interview with Starbucks.
1. Starbucks Interview Q & A for Barista
Q1: If a customer complained about their drink, what would you do?
A: I would first apologize for our baristas having made the mistake. Then, I would ask what exactly was wrong with the drink. After the customer explained the issue with their drink, I would offer to remake it. If the manager said I could do so, I would give them the drink free of charge.
Q2: In the past, how have you handled a disagreement or conflict with a coworker?
A: I am always sure to handle a conflict professionally. First, I try to calmly discuss the issue and solutions to the issue with the coworker. If we cannot work it out, I will involve management for mediation.
Q3: Why should we hire you?
A: I have a passion for coffee and would love to learn how to make several different kinds. Customer service is a strong suit of mine; the two combined would make me an excellent employee.
2. Starbucks Interview Q & A for Shift Supervisor
Q1: Why do you want to be a supervisor with Starbucks?
A: I want to be a supervisor with Starbucks because I care about the company. Being a supervisor means helping my team grow as employees. It also means being able to make a greater impact on our customers.
Q2: What do you like most about coffee?
A: Besides coffee being a huge motivator in the morning, I love that it brings people together. People love to sit and chat over a hot cup of coffee; it inspires conversation and helps people to grow closer with one another. It builds friendships.
Q3: How do you handle a change in a company’s policy?
A: I recognize that this is a frequent occurrence. Because of that, I ensure that I allow myself to be adaptable. Even if I do not necessarily agree with the change, I adhere to it. It is my job as a supervisor to make sure my team accepts it as well.
3. Starbucks Interview Q & A for Store Manager
Q1: Are you willing to spend as long as it takes to train a new employee?
A: Yes. I am a very patient person. The values and job duties of the company are too important to do a half-job training them. I am willing to patiently train any new employee on how to do the job correctly.
Q2: How do you go about instituting change at the workplace?
A: I go about this process gradually. Change can be alarming, and it is important that employees feel comfortable with what is happening. I introduce the new changes and begin incorporating them one change at a time.
Q3: How well do you work in a fast paced and stressful environment?
A: I believe that I work well under pressure. Stress helps me stay on my toes; this helps me to perform at my highest capacity. I prefer a job that is fast paced opposed to slow and boring.
4. Starbucks Interview Q & A for Assistant Manager
Q1: Have you ever had to make a decision where you didn’t know all the facts?
A: Yes. When this happens to me, I draw off of my past experiences. Using my best judgment, I make the calls that I feel will best benefit the company and the customer.
Q2: How would you handle a difficult person in front of a group of customers?
A: I would remain calm and collected, no matter how angry the customer was. It is important for the customers to see a calm manager. This is especially true when demonstrated in front of someone yelling.
I would attempt to de-escalate the problem and see what could be done to fix the situation.
Q3: What does customer service mean to you?
A: Customer service means treating each interaction individually. It is important to realize every customer is different and to cater to each of their unique needs.
Starbucks Job Interview Tips
Below, we will give you a few interview tips. Use these in relation to the Starbucks interview questions and answers to help you land a job.
Perform Research on the Company and Job Type
Companies want their candidates to know a little about the job; this helps them to know that you are serious about your employment with them. You do not need to know everything about them, but a little bit will go a long way.
If you show up late for your job interview, it will make a bad first impression. You want to make the statement that you will be reliable and on time. Do this by showing up 10 or 20 minutes before the interview. This will help to ensure that you are certainly not late.
Show up wearing clothes that fit the occasion. You don’t want to wear a suit and a tie, but a nice button up, casual shirt and slacks can’t hurt. Groom yourself well and look presentable; show them a face that they will be proud to have serving their customers.
This article has been designed to help you excel at your interview. Keep this page handy. Right before you go into your interview, review these Starbucks interview questions and answers. Also, go over the tips we have presented once again. When you have completed your interview, return to this page; we want to know all about the interview! Let us know your thoughts, opinions, and questions in the comments below.