Dollar General Interview Questions & Answers

Within the article below, you will gain insider knowledge on the Dollar General interview questions and answers process. This article will give you a few tips on a successful interview. It will also provide you with likely questions that you could be asked while interviewing for Dollar General.

About Dollar General

Dollar General is a chain of discount variety stores in America. The chain sells a number of items such as cleaning supplies, clothing, home decor, beauty and pet supplies, toys and grocery items. Employees work shifts typically between the hours of 8:00 AM and 9:00 PM Monday through Sunday. Dollar General has 121,000 employees and is hiring for:

– Shift Leader

– Sales Associate

– Cashier

– Store Stocker

– Assistant Manager

– Store Manager

– District Manager

– Inbound/Outbound Manager

– Warehouse Supervisor

– Operations Manager

Applications for employment with Dollar General are done online at their careers page.

Dollar General Interview Questions

Below, you can learn some of the typical questions that are asked of prospective employees during interviews.

  1. Dollar General Interview Q & A for Sales Associate

Q1: What abilities do you have to offer Dollar General by working here?

A: I can offer loyalty to the company. With my years of customer service experience, I can become a valuable employee by translating my skills to this job. I am responsible, friendly, punctual and can work on a team.

Q2: What does honesty mean to you in a work environment?

A: Honesty is the only way to get customers to trust a company. By being transparent, you gain their loyalty. No one likes to be jerked around, and as an employee, I will always be straightforward, yet kind with customers.

Q3: What does customer service mean to you?

A: Customer service means being able to identify the needs of customers. Treating them as unique people with different needs ensures a personalized experience. They are more likely to become loyal to the store this way.

  1. Dollar General Interview Q & A for Cashier

Q1: How do you react to unhappy customers?

A: Ask gentle, probing questions to find out why they are really upset. Then, I would do what I can to resolve their issue to their liking by providing real solutions.

Q2: What would you do if a customer needed an item that was currently out of stock?

A: First, I would genuinely apologize for the inconvenience. Then, I would find out what the item was that they needed. I would take steps to get the item to them as soon as possible. This includes special ordering the item or offering to contact them when it is back in the store.

Q3: Why should we hire you?

A: I am customer-driven and dedicated to true customer service. Understanding the way people work is something I am good at. This lets me resolve issues when a customer is upset, and it helps me to up-sell items to them by understanding what they need.

  1. Dollar General Interview Q & A for Store Managers

Q1: What are your managerial strengths and weaknesses?

A: I am able to manage my team without micromanaging them. Listening to their concerns is an important part of fostering a happy work environment where they will be excited to work.

I also understand shrink and how to control it; preventing the loss of inventory from cashier mistakes and customer or employee theft is important. Deescalating an angry customer is also my specialty.

Q2: How do you motivate your team to work?

A: I motivate my team by ensuring their needs are met. Making sure they are happy is the key to success. I work to resolve any issues within the company they have before it escalates. Offering small incentives for hitting sales goals and other metrics is another tactic of mine. I also aim to be someone that my employees can trust.

Q3: How do you calm down an angry customer?

A: I begin by apologizing for what the company has done and recognizing their anger. Then, I ask probing, specific questions regarding the issue and how it can be resolved. I finally offer a solution that works best for the customer.

  1. Dollar General Interview Q & A for Store Stocker

Q1: Why do you want to work for our company?

A: I need a job where I am able to put my customer service skills to use. In between stocking, it would be enjoyable to help customers by talking to them about their needs. I am also physically able to perform the duties of this job.

Q2: Do you work well on a team?

A: I work very well on a team. Working with a team is the most efficient way to achieve a goal. Working alone is more inefficient and will ultimately not benefit the store. I am great at delegating duties and making sure that everything gets done on time with my team at my side.

Q3: How would you make sure that a customer feels happy and comfortable?

A: I would ensure that while I was busy stocking, I stopped to ask them if they need assistance. If I can provide them with help, I will. Should they need a different level of assistance, I’d point them to a sales associate or manager.

Dollar General Job Interview Tips

Getting through the hiring process, including the Dollar Generals interview questions and answers, is simple. You can apply for work at Dollar General online: https://www2.dollargeneral.com/DG-Careers/Pages/index.aspx

Once you have gotten an interview, you will often be alerted by phone.

On the phone, you will set up an interview. The actual interview is usually one-on-one with the manager.

Make sure that you are doing everything in your power to perform at your best. To do so, check out the quick tips below:

Be on time.

Showing up late to the interview tells the company that you are not a punctual person. This may lead them to believe you will be late for your shifts.

Learn about the company.

Knowing a basic level of information about the company will make you more confident in your answers. This will also show your true interest in being hired.

Read interview questions.

By knowing what sort of questions you will be asked, you can prepare your answers ahead of time.

Final Thoughts

In this article, you have learned what to expect during the Dollar General interview questions and answers portion of the hiring process. After your interview, come back and let us know how it went by leaving your comments and questions below. We’d also love to hear about any interview questions you were asked.

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