Zumiez careers cover a wide variety of skillsets, including sales, management, marketing, graphic design, and more. There’s something for almost everyone.
However, Zumiez has a strong subcultural image. If you’re looking for an entry-level position such as CSR, it helps if you can already play the part.
People interested in skateboarding, snowboarding, or the fashion that goes along with these sports will have an easier time fitting in.
Why? Because that’s what Zumiez is all about.
What Is Zumiez?
Zumiez is a retail store that sells mainly clothes in addition to snow and skateboarding equipment, and accessories like hackysacks. You can think of them as the corporate version of your local mom and pop skate shop.
They were established in Seattle, WA, in 1978. Since then, they have grown to have hundreds of stores across North America.
Their focus is on casual streetwear such as t-shirts with pop culture references, jeans, backpacks, and skate shoes.
When visiting their shops or website, you’ll find popular brands like Vans, Champion, and Adidas. You’ll also see skate brands like Enjoi, Alien Workshop, Bird House, Element, and more.
Zumiez is well known for its enthusiastic staff who, unlike most other corporate jobs, are encouraged to dress and talk casually.
Their target customers include teenagers, parents of teenagers, and young adults.
Zumiez Careers: Tips
Because Zumiez is a very niche sort of shop, they are seeking a specific type of personality for many of their jobs.
While it may not matter as much if you aren’t going to be face to face with customers, any interest you show in the style is a plus.
Following are a few tips to help you get through the hiring process.
When applying for Zumies careers, you should tailor your resume to the job you’re applying for.
Include a short paragraph explaining why you want the job and what makes you suited for it. Also have sections for skills, education, and work history.
List your work history in reverse chronological order; that is, newest to oldest. There are two schools of thought on resumes.
The first is to list all of your work history. The other is to list jobs in your career that apply to that which you are applying. Depending on your situation, you can decide which works best for you and the position you’re seeking.
If you are applying for an office job, highlight any higher education you have and any experience you have with computers. Use your work history to complement these skills if possible.
When you lack experience in a particular position, you can focus on transferrable skills.
For example, you may not have worked in a retail store that sells clothes before. However, maybe you worked in a fast-food restaurant where they taught you how to handle cash, upsell, and take inventory.
You can use infographics and special fonts conservatively to make your resume stand out and appear professional.
Interviewing is a skill within itself. More than anything, it’s about getting the interviewer to like you.
Knowing how to interview well for a sales job is doubly important because if you can’t sell yourself, how will you sell products?
Fortunately, there is a ton of information on the internet about how to interview well, including what you’ll find here.
Be positive, energetic, and engaged
No interviewer wants to hire someone who doesn’t appear interested in the job. Make sure you show them that you are a happy person who wants to do well.
Prepare for questions
Common questions include:
- Why do you want to work here?
- What skills do you bring to the table?
- What are your greatest strengths and weaknesses?
- How would you deal with an upset customer?
- What would you do to fill downtime?
Know what you’re talking about
Research the industry and the company before going into the interview. Know as much about the brands as you can. Learn the parts of a skateboard and how to assemble them.
If you’re applying for a storefront position, mention the sales tactics we talk about later in this article.
Everyone gets nervous during an interview. However, you can help fight it by practicing beforehand.
Have someone else conduct a fake interview if you can. Try to answer their questions clearly and calmly, with an upbeat attitude.
If you’re applying for a storefront, try roleplaying customer interactions. It is likely you’ll have to do that in your interview.
Zumiez Careers: Storefront Positions
Zumiez careers that involve working inside the store favor people who are good at sales.
They will likely hire you as a CSR to start and promote you based on merit. However, they may hire you as an assistant manager if you already have sales and management experience.
Customer sales representatives, or CSRs, exist to make sales.
There are seven steps to making a sale at Zumiez, and they are as follows:
- Continue the experience
- Create a conversation
- Identify needs
- PK (Product Knowledge)
- Provide alternatives
- Suggest add ons
- Continue the experience
Being able to evaluate a customer’s needs quickly is vital to making sales.
They do this by utilizing sales techniques, which you’ll learn after they hire you. However, we’ll discuss them briefly to give you an edge in your interview.
As a CSR, when speaking to a customer, make sure you give them 100 percent of your focus. You want the customer to feel valued.
Create rapport with the customer by asking them non-Zumiez questions. For example, “how’s the weather out there?” Try to relate to them by finding common interests you share, such as music or film.
Making the sale
After the conversation has moved to shopping, ask them what they’re looking for. Observe their preferences and suggest items they might be interested in.
For example, if they’re shopping for clothes, you can pitch similar brands, styles, colors, and materials. Use phrases such as, “this would look great with the pants you’re getting!”
For non-clothe items, you can simply suggest alternative merchandise.
Of course, you’ll have an easier time making suggestions if you know what you’re talking about. Sharing your product knowledge with the customer can build on a sale, or even bring it back from the dead.
It will also make the customer feel empowered and establish credibility between you and them. Additionally, customers will be more likely to return next time.
Once you’ve identified what the customer is looking for, you can politely excuse yourself and check on another customer. Cycle through customers and ensure that each of them is having a positive experience.
Revisit their needs to look for more opportunities to make sales. Try to be respectful of customers who clearly want to be left alone.
Finally, Zumiez likes it when you refer customers to their social media — Facebook, Instagram, Snapchat, etc.
Regardless of whether a customer bought something, always thank them for stopping by.
If you feel you have mastered the sales techniques we discussed above, then you might consider applying to be an assistant manager.
In any case, you are more likely to get hired if the store manager knows you’re interested in being an AM.
Assistant managers must maintain good personal sales while focusing on a host of other responsibilities.
One of the primary aspects of a good assistant manager is the ability to train others. To do this, you must be patient yet clear and direct.
As an assistant manager, you will likely have to open and close the store. That means counting the registers and taking inventory, handling product returns and other special situations, and displaying clear attention to detail when cleaning.
Zumiez Careers: Office Jobs
There are many Zumiez careers that don’t involve working in a retail store. In fact, some of them even allow you to work from home.
Unfortunately, most of these jobs go to people with degrees. However, it never hurts to apply even if you don’t have one.
What employers really want is proof that you know how to do the job and have a reputation for being reliable.
Here are a couple of the many jobs available:
Photo editing is a job that you can learn to do without a great deal of education.
As a photo editor, you take images that someone else photographed and make them look better. You do this mainly by cropping the image and correcting its color. The style of the images needs to be consistent.
Zumiez wants you to produce up to 100 images a day, so you have to be relatively fast. You’ll also learn the protocol for naming, uploading, and archiving the image.
To get this job, demonstrate your knowledge of Photoshop, Bridge, and Lightroom. Zumiez also requires that you have writing, communication, time management, and organizational skills.
Assistant buyers track and manage deliveries, as well as prepare sales reports. They assist in store to store transfers and oversee small categories and vendors.
Assistant buyers need at least one to three years of retail experience. Without a bachelors degree, they may require more experience.
They must show prowess in time management and organization, and understand retail math and business analysis.
Critical thinking skills are a must, as are verbal and written communication skills, and attention to detail.
Knowledge of Microsoft office is also necessary.
Digital merchandisers are one of the Zumiez careers that have you work with the online store manager to create a positive customer experience for online shoppers.
As a digital merchandiser, you would be responsible for categorizing products based on their brand, attributes, discounts, and more.
You would sort products according to their sales trends, and work with the sales team to organize events, promotions, collections, collaborations, etc.
Optimizing search engine results and ensuring product pages are complete with photography and attributes would likely fall to you.
In addition to all of this, you’d have to be knowledgable and flexible enough to handle whatever else they throw at you.
Zumiez requires you have one to three years in retail buying or online merchandising experience, and prefers a business degree.
Experience includes knowledge of retail math, categorization, sequencing, promotions, digital analytics, and Microsoft office.
Are You Ready?
Now that you’ve had a look at Zumiez careers and ways to get through the hiring process, it’s time to apply. No one ever got hired without first taking action!
But first, can you think of other ways to stand out from other applicants? Which Zumiez careers appeal to you? Let us know in the comments below!