When you read this article, you will get access to helpful interview information. This information centers on the Barnes and Noble interview questions and answers process. The questions detailed are some of the most common ones that are asked. It will also touch upon a few tips to help you get an edge during your interview.
About Barnes and Noble
Barnes and Noble is a United States-based retailer and bookseller. They offer items like magazines, books, digital media and educational items. Barnes and Noble employs around 40,000 in their many locations. These employees work shift hours.
Shifts are usually eight hours long. Most locations are open from 9:00 AM until 9:00 PM, but some stay open later.
Barnes and Noble is hiring for a few positions in their stores, such as:
- Bookseller
- Sales Associate
- Barista
- Cashier
It is easy to apply for one of these jobs with Barnes and Noble. Simply apply online through their job site, barnesandnoble.jobs.
Barnes and Noble Interview Questions
Here, you will learn about the Barnes and Noble interview questions and answers process. Keep these close by to help you prepare for your interview.
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Barnes and Noble Interview Q & A for Bookseller
Q1: What would you do in a situation where you disagreed with your manager/supervisor?
A: I would remind myself that I am ultimately not in charge. Policies are made for a reason, and it is the manager’s job to enforce those policies. I would still express my concerns about them, but I would not press the matter. Doing what I’m told is part of the job.
Q2: Why do you want to work for Barnes and Noble?
A: I have a passion for books and would love to be surrounded by them at work. My customer service skills are refined, and I would love the opportunity to discuss books with our patrons. I love the broad spectrum of books and media offered here, so I know every day would be fun.
Q3: Are you good at working on a team?
A: I believe that working on a team is the most efficient way to do a job. Working alone is good sometimes, but not in a retail environment like this one. It is important to work together to achieve the goals set by the company to make customers happy.
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Barnes and Noble Interview Q & A for Sales Associate
Q1: If you were helping a customer and another customer approached you while you had 8-9 customers at the register and 1 on the phone, how would you prioritize this?
A: I would first apologize to the customer on the phone and place them on a brief hold. Then, I would finish helping the customer I was with. Next, I would tell the second customer that I would be with them in a moment. I would go and take care of the people that have been waiting longer than her first.
Q2: How do you handle a customer that is upset or angry?
A: I would allow the customer to first explain their concerns. Typically, once they have said what they need to say, they calm down. This would make it easier to have a conversation. I would ask what I could do to help. Then, I would do it to the best of my ability.
Q3: What skills do you have that would apply to this job?
A: I have excellent customer service skills that would work well here. My experience in retail is extensive enough that I would need minimal training.
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Barnes and Noble Interview Q & A for Barista
Q1: How do you make people feel comfortable talking to you?
A: I make good eye contact but I don’t make too much where they feel uncomfortable. Asking questions about them is a surefire way to get them to open up. I hone in on things that they like and spend time talking about that more.
Q2: Will you be able to work under the high-pressure conditions during a rush?
A: I thrive in high-pressure environments. When times are stressful, I feel the most motivated to get things done. Working in high-stress environments actually pushes me to do my best.
Q3: What motivates you to work your hardest?
A: Working a job I would like, such as this one. Knowing I have good managers that I want to impress makes me do my best. I also want to be able to buy the things I need with some money left over, so that makes me work hard.
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Barnes and Noble Interview Q & A for Cashier
Q1: What does customer service mean to you?
A: Customer service is all about treating a person the way you would want to be treated. You have to approach them as unique people with different needs. Taking care of their personal wants makes them feel cared for and will bring them back to the store.
Q2: Are you a people-person? Why or why not?
A: I am a people-person. Around people, I am at my most energized. I love to talk to people and listen to their stories; I could easily discuss books and other media with the customers that shop here.
Q3: Are you good at multitasking?
A: I am great at multitasking. The ability to do more than one thing at a time keeps me on my toes. Multitasking keeps me focused and helps me not to lose track of the things I am doing.
Barnes and Noble Job Interview Tips
Applying for Barnes and Noble is an easy thing to do. With the interview questions and answers above, the interview can be simple as well.
To give yourself a bit more knowledge on what to do at the interview, see the tips below. These will assist you in giving yourself a better image at the interview.
Take time to get to know Barnes and Noble
Learning about the company goes a long way. This will indicate that you are passionate about the company and the work you want to do. Learn about the items that they sell. It wouldn’t hurt to know a little about the company history, either.
Learn from the experience of others.
Read a few Barnes and Noble interview questions and answers online. Then, you will know what you are walking into. This should help you to feel less nervous about the process and perform better.
Be authentic.
Show your real personality. Hiring managers are trained to look for lies.
Final Thoughts
The information in this article should help you to prepare for the interview itself. Review the questions and answers a few times before the interview. Try to memorize the tips listed above. Go to your interview with confidence! When you get back, come back to this site and tell us about your experience in the comments below.